Last updated: 1 June 2025
The short version: Your stories and documents are yours. We store them securely in Australia. We never sell, share, or access your personal content. Ever.
Dear Heirloom is an Australian-owned and operated service. Our registered business address is in Sydney, New South Wales, Australia. You can contact us at hello@dearheirloom.com.
This Privacy Policy explains how we collect, use, store, and protect your personal information in accordance with the Australian Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
We collect the following types of information:
We use your information solely to provide and improve the Dear Heirloom service. Specifically:
We will never sell your personal information, share it with advertisers, or use it for any purpose other than providing Dear Heirloom to you.
All personal data, stories, and uploaded documents are stored on servers located in Australia (Sydney region). Your data does not leave Australia. We use Amazon Web Services (AWS) ap-southeast-2 region for secure file storage.
Only you can access your stories and documents. Family members or trusted persons you explicitly nominate within the platform will only receive access according to the settings you configure. Dear Heirloom staff do not access your personal content except in exceptional circumstances required to provide technical support, and only with your explicit permission.
We take reasonable steps to protect your personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Our security measures include:
In the event of a data breach that is likely to result in serious harm, we will notify affected individuals and the Office of the Australian Information Commissioner (OAIC) as required under the Notifiable Data Breaches scheme.
Under the Australian Privacy Principles, you have the right to:
To exercise any of these rights, email us at hello@dearheirloom.com. We will respond within 30 days.
We use essential cookies only - to keep you logged in and remember your preferences. We do not use tracking cookies or advertising cookies.
We use the following third-party services to operate Dear Heirloom:
We may update this Privacy Policy from time to time. We will notify you of any material changes by email or through the platform. Continued use of Dear Heirloom after changes are posted constitutes your acceptance of the updated policy.
If you have questions about this Privacy Policy or how we handle your personal information, please contact us at:
Dear Heirloom
Email: hello@dearheirloom.com
Sydney, New South Wales, Australia
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner at oaic.gov.au.