Last updated: 1 June 2025
By using Dear Heirloom, you agree to these terms. They are written in plain English and are designed to be fair to you.
Dear Heirloom is an Australian-owned subscription service that helps you capture life stories and organise important documents. By creating an account, you agree to these Terms of Service.
We are an Australian business operating under Australian law. Our contact email is hello@dearheirloom.com.
To use Dear Heirloom, you must create an account with a valid email address. You are responsible for keeping your login details secure. Please notify us immediately if you believe your account has been compromised.
You must be at least 18 years of age to create an account.
Dear Heirloom offers three plans:
Paid subscriptions are billed in Australian dollars and renew automatically. You can cancel at any time through your account settings or by emailing us. Cancellation takes effect at the end of your current billing period.
We offer a 30-day money-back guarantee on all paid plans. If you are not satisfied within 30 days of your first payment, contact us for a full refund.
You own everything you create and upload on Dear Heirloom. Your stories, documents, and personal information are yours. We do not claim any rights over your content.
By using Dear Heirloom, you grant us a limited licence to store, display, and transmit your content solely for the purpose of providing the service to you and the family members you authorise.
You are responsible for ensuring you have the right to upload any documents or content you store on Dear Heirloom.
You must not use Dear Heirloom to:
When you nominate a trusted person or family viewer, you authorise them to access the content you have designated for them under the conditions you have set. You are responsible for the accuracy of the access settings you configure. We recommend reviewing your trusted person settings regularly.
We aim to keep Dear Heirloom available at all times but cannot guarantee uninterrupted access. We may need to perform maintenance or updates from time to time. We will notify you in advance of any planned downtime where possible.
Your use of Dear Heirloom is also governed by our Privacy Policy, which forms part of these Terms. Please read it carefully at dearheirloom.com/privacy.
You may cancel your account at any time. Upon cancellation:
You may request immediate deletion of your account and all data by emailing hello@dearheirloom.com.
Dear Heirloom is provided in good faith. To the extent permitted by Australian Consumer Law, our liability for any claim arising from your use of Dear Heirloom is limited to the subscription fees you paid in the three months preceding the claim.
We are not liable for any loss of data caused by events outside our reasonable control. We strongly recommend you maintain copies of any critical documents stored on Dear Heirloom.
We may update these Terms from time to time. We will notify you of material changes by email at least 14 days before they take effect. Continued use of Dear Heirloom after the effective date constitutes acceptance of the updated terms.
These Terms are governed by the laws of New South Wales, Australia. Any disputes will be subject to the exclusive jurisdiction of the courts of New South Wales.
If you have questions about these Terms, please contact us at:
Dear Heirloom
Email: hello@dearheirloom.com
Sydney, New South Wales, Australia